Terms & conditions
Please read our terms and conditions before using the sHEADspace website as by using www.sheadspace.com, you agree to be bound by these conditions, which apply to all transactions on this website. Any contract between us will be governed by English law.
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sHEADspace reserves the right to alter these terms and conditions from time to time by posting new terms and conditions. Your statutory rights are not affected. If you have any comments in respect of these terms and conditions, please email us at sheenaghdavis@outlook.com or write to us at: Top Garage, Herefords Road, Bromyard, Herefordshire HR7 4QU.
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Use of website:
sHEADspace is not liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. If you are referred to another website by external links, we are not in control of those websites, and when you leave this website, we cannot accept responsibility or liability for anything on another website. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
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Orders and availability:
When submitting an order to sHEADspace, you are entering into a contract with us to supply you with handmade lampshades as described in the product detail. This contract becomes binding upon our acceptance of your order. In the rare and unlikely circumstance of the product you ordered not being available, we will contact you in order to either offer a full refund, or to discuss with you if you would prefer another item. Any refunds due to unavailability will be made as soon as possible, and within 30 days of your order. All products on this item have either been hand made.
Product pricing:
All prices shown are in £British pounds sterling. Prices may change from time to time and without notice. No VAT is added.
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Payment:
You can make your payment using Stripe or PayPal. Stripe is a payment processor allowing you to pay with your cards over the internet. Please note we don’t take cheques or accept money over the phone.
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All transactions shall be made in UK sterling, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you by your card provider.
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sHEADspace does not store any credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.
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Delivery:
There is a charge, as stated on the website for delivery. Orders of items in stock are dispatched within 7 working days from receipt of payment. Made to order items will be sent within 2-3 weeks of receipt of payment although we aim to send them earlier. All orders are sent using either Royal Mail's Parcelforce48, or a reputable courier service with tracking facility, or by 1st class post - an email will be sent to you when dispatch is made letting you know estimated date of arrival. If you need your order any quicker, please contact me and I will do my best to help.
Product information:
We take care to ensure that all details, descriptions and prices of products appearing on this website are correct and we aim to keep this website as up to date as possible.
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Product colour: We make every effort to ensure that the products are photographed in their true condition and show their true colours, however images can look different on different computer monitors and therefore exact colour matches are not possible.
As lampshade is made using a long and complex process using natural dyes and foliage, we cannot guarantee two being exactly the same. Seams on lampshades cannot be pattern matched, as we are governed by the size of the panel or frame used to make the lampshade. We run a returns policy, however returns on bespoke made to order items cannot be made.
Product safety:
Lampshades: we recommend using 40w maximum or LED or energy saving light bulbs and to keep the bulb a minimum of 5cm away from the sides of the shades.
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Drum shades: Lampshades should comply with BS EN 60598-2-2:2012, The British Standard for Luminaries, and our drum shades have been made with paper materials that have been tested in the Lighting Association Laboratories and have passed the Glow Wire Test. Fabrics, textiles or paper that is laminated to this take on its properties and become fire resistant also.
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Cancellation of orders:
We reserve the right to cancel purchases and orders for any reason prior to dispatch. If orders are cancelled for any reason, you will be refunded any monies paid in relation to these orders. If you wish to cancel your order, please contact us as soon as possible and let us know your name, date of order and order content.
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Order returns:
We are happy to give you a full refund on stock items provided you return the item to us within 10 working days of receipt. Items must be carefully packaged and sent using a trackable and insured delivery service at your own cost, and must arrive in perfect order. If you wish to return any item for any reason, please contact us in advance so that we are ready to process your return as soon as possible. Please be aware that the large lampshades cost around £12 to be sent via Royal Mail's Parcelforce service, so it’s good to be sure before you order!
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If your order has arrived damaged due to its transit, please contact us immediately as we only have 7 days to make a claim with the courier company or post office. Please keep all packaging and endeavour to take images for proof, until the situation has been resolved but we will reimburse you as soon as possible.
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Bespoke items: as these items are handmade to order for you, we regret that these items are not returnable.
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Privacy:
sHEADspace will not share your contact details with anyone. We conform to the Data Protection Act 1998. Please see our Privacy Policy for further information.
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Intellectual property:
All content, graphics, photographs, icons, images, logos is the property of sHEADspace and we ask that you do not share, download or use these. However, if you wish to share our website or information through social media, we ask that you provide our full URL and that all credits are made to sHEADspace, please.